Job Title: Manager Billing, Settlement & Collection International Accounts
Management of Wholesale collections by executing appropriate strategies for cash maximization by ensuring accurate billing, dispute management and alignment with Finance for accurate reporting and focus on delivering superior customer experience.
KEY ACCOUNTABILITIES & ACTIVITIES
Accountable for all Wholesale A/R and A/P
Accountable for all Wholesale collections activities
Implementing agreed strategies for cash maximisation
Management of the team’s daily activities to ensure focus on collections priorities to enable successful achievement of team KPIs
Effective and timely management of nettings to ensure clean collections ledgers.
Driving customers to pay within their agreed payment terms
Escalating large outstanding debts and credit limit issues to management where required
Identifying and owning specific accounts to resolve any difficult issues
Leading a weekly meeting with the Sales team to drive collections
Ensure relationship with all international clients.
Ensure billing accuracy by understanding the billing process and flagging issues as necessary
Review invoices monthly to identify rectifications where required
Ensuring timely receipt of invoices to ensure timely payment from customers.
Determining dispute resolution priorities for driving cash collection
Driving collections related disputes to resolution
Supporting the team to succeed in all operational KPIs
Continuously identifying areas for operational improvement and executing the necessary changes
Coaching the team on a regular basis to understand training gaps and upskilling the team as necessary
Identifying operational issues to senior management.
Weekly deep dive in to the status of each customers Accounts Receivable status
High level report on the status of Wholesale collections to the senior management team
Other reporting as required.
Knowledge / Technical Skills
Proven ability to drive cash collections within the international telecommunications industry
Strong customer experience background in dealing with difficult customers and the ability to demonstrate excellent speaking and writing communication skills
Ability to develop relationships with internal and external stakeholders
High level understanding of the end to end order to cash process
Strong sense of team work
Ability to priorities accordingly
Confident presentation skills with the capability to tailor according to audience
Regular feedback to both direct reports and manager to identify what is needed for department success
Coaching of staff
Ability to delegate as required
Weekly reporting on status of team KPIs and calling out areas which require focus
Supporting direct reports to ensure adherence with Omantel's policies, processes and systems.