The Client Servicing Manager is responsible for the overall day-to-day management of retainer and project-based clients including the development and execution of communication plans and programs, coordinating with other support team members to ensure the successful completion of each task, being the primary point of contact with clients and conceptualizing and implementing creative ideas to ensure that work is being implemented ethically and according to TRACCS’ standards, systems and procedures.
The Client Servicing Manager should be able to manage the day-to-day requirements of all his/her accounts under the supervision of a senior manager or director, and must meet with the clients on a weekly/bi-weekly basis to review progress on plans, brainstorm on new ideas and tactics and plan for future tasks.
Experience and Skills needed:
The Client Servicing Manager should have:
At least 4 years of experience working as a public relations practitioner
The ability to execute all tasks assigned promptly and with high attention to detail
Strong verbal and written communications, critical thinking and research skills
Fundamental knowledge of the public relations industry in the local market
A sense of diplomacy and the ability to earn the trust of his/her colleagues and clients
The necessary temperament and expertise to work in high pressure situations
The ability to develop content in both English and Arabic