Guest Relations Manager - German Speaker

Minor Lifestyle
Muscat, Oman

Career Level :  Mid-level Work Experience :  1-2 Years Employment Type :  Full Time Monthly Salary :  Unspecified Education Level :  Any


The role of Guest Relations Manager is a multi-faceted one. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be conducted with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that every effort is made to maximize guest satisfaction.

Desired Skills and Experience
College degree in hotel management or related field
Previous experience in Front Office or Guest Services
Excellent communication skills
Experience with Front Office Systems
Proficient in English and German, both written and spoken

Guest Relations Manager - German Speaker

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